THE NEW ELECTRONIC BANKING APPLICATION

HOW AND WHEN CAN I SWITCH TO THE NEW INTERFACE?

 

The new Internet Banking interface will be made available to our individual clients by the end of December 2018, in multiple stages. If you are an individual client, please watch for our messages (SpectraNet, e-mail, SMS) to be informed of the date from which the new eBanking application will be available to you. From that point on, you will no longer be able to manage your finances via SpectraNet.We recommend that you start with getting acquainted with the new Internet Banking platform, thus making sure that you will be able to manage your finances smoothly in the new system.

If you are unable to access the SpectraNet interface with your user ID and password, this will mean that you are required to use the new interface.

 

BENEFITS OF THE eBANKING APPLICATION

 

Reduce your banking costs!

Be safe!

Keep track of your spending!

Achieve your goals!

Authentication by mobile phone is free.


The eBanking application satisfies the latest bank security requirements.

From now on you will have
a clear overview of your spending,
a better understanding of what
your money is doing and how to rationalise your budget.

Define your goals, and watch your dreams come true.

 

 

WHAT CAN I DO IF I RUN INTO A PROBLEM WHEN USING THE APPLICATION?

 

We have prepared a detailed guide for the use of the eBanking application.
The tabs at the top of the page (Log in and select client, Where to find what? Current accounts and cards, Orders, Loans, Investments, Financial planning) provide descriptions of the functions by task type. If you still have a problem or cannot find something, please contact us at the +361 3011 222 phone number.


Clicking on the question mark in the menu on the right side of the eBanking interface you will find more videos that will show you how to use the application.

 

 

FREQUENTLY ASKED QUESTIONS

How will I know when to start using the new system/eBanking?

To help our clients switch to the new online banking interface, we will inform them via SpectraNet and mobile app messages, and also by text message, about all the changes affecting them as well as the dates and things they will need to do.

Prior to this, we will call our clients’ attention to the introduction of eBanking through multiple channels: on the bank account statements, in messages and the banner displayed on the SpectraNet Internet Banking homepage, in e-dm and mobile app messages, ATM screens and in our monthly newsletter “Haszonkulcs. Naturally, the List of Conditions for Retail Clients on Electronic Service will also contain the date of the changeover.

If I try to log in to the old internet banking system anyway, will the system navigate me to the new one?

If you are unable to log in to you Internet Bank, try to log in to eBanking using the Internet Banking menu item displayed in the top left corner of the www.unicreditbank.hu page. We also specifically call our clients’ attention to this on the home page of SpectraNet Internet Banking. When logging in to the new eBanking, your user ID and password will be the same, but in the future you will have to use a two-step authentication via text message or mToken code.

If your old password is less than characters, our system will request that you change it on your first login, to ensure the security of your account. The new password must be no less than characters and no more than 12, and can include the following characters: A-Z, a-z, 0-9. It must contain at least 1 uppercase and 1 lowercase letter.

I do not want to use the new system, what can I do?

If you are not accepting the change to the new system and you inform about this our bank in written then you have two options:

  1. Latest one day before the modification you can denounce the contract with immediate effect and you can do this free of any fee, cost or other payment obligation.
  2. If you inform us in written that you are not accepting the modifications but do not denounce the frame contract effect by the changes this –according to the 1st point of your agreement – also count as denouncement with immediate effects.
Do I need to do anything for the amendment of my contract?

If you accept our amendments, i.e. the changeover to the eBanking system, you do not need to do anything.

If you do not notify the bank about the non-acceptance of the amendment until the day preceding the effective date of the amendment, or let us know that you do accept said amendments, we consider those accepted by you and the amendment of your contract enters into force on September 2018, while the limit amendment will be effective from 14 November 2018.

 

Why are you switching to a new system? Why can't I use the old interface?

The bank puts a strong emphasis on continuous enhancement and seeks to provide its clients with advanced digital services. Accordingly, starting in autumn 2018, the hitherto used online bank will be replaced by the eBanking internet banking service, offering new functionalities for our retail clients.

As part of this project, both the internet banking and the mobile application interfaces will receive a uniform design. Given the proliferation of the mobile app, we have decided to launch a new interface along the same design aesthetics, rather than revamping the old site, thus making life easier for those clients who use both.

The advantage of eBanking is that our clients can manage their finances via a clean and user friendly interface, fast and simple, in just a few clicks. In addition, conscious financial planning is supported by new functions such as the new Költésáttekintő (Overview of Spending) and the Megtakarítástervező (Savings Planner).

How safe is the new system?

The system is safe, it satisfies the modern bank security requirements.

Why is this good for me? What added service does this offer compared to the old system?

eBanking is a state-of-the-art internet banking system. The advantage of eBanking is that you can manage you daily banking matters in a clean and transparent interface, fast and simple, merely by a few clicks.

The system also offers new functions supporting conscious financial planning:

  • "Költésáttekintő" (Overview of Spending) helps you monitor and understand better how much you spend on what.
  • The "Megtakarítástervező" (Savings Planner) function helps you realise your plans easier, since by saving a sum in each month for a specific purpose it will be clear for you how much you still need to save to attain your goal.

 

Do I pay the same amount for the new service as before?

If you use text message authentication for logging in to the eBanking system, the monthly fee is HUF 200. (If until now you used text message authentication of your transactions, you will be able to log in to eBanking also by entering a code received via text message). As part of our promotion, valid until 29 February 2019, the bank waives the charging of the difference between the former monthly fee of HUF 150 and the current monthly fee of HUF 200, and thus you will pay HUF 150 instead of HUF 200.

If you log in to the eBanking system using Token or mToken code, and also perform the transaction authentication with the Token or mToken, the monthly fee for the use of the system is HUF 150.

Until now I had both Internet Banking and Mobil Banking contracts, as I used it both from by desktop and the telephone. Will the two contracts remain in place with two separate monthly fees?

After the changeover, the bank terminates the Mobile Banking service related to the SpectraNet system, and thus Mobile Banking will incur no monthly fee in the future.

For a separate fee you may also apply for the downloadable Mobile Application.

I am already using the eBanking interface, but I would like to trade securities. How can I do this?

You can open a securities account in our branch offices. You can give orders for securities transactions with the help of our advisors in the branch office, or via our telephone customer service. However, we would also like to let you know that you will eventually be able to access the securities module through eBanking as well; we will notify our customers when this feature is ready.

I would like to use eBanking in English, are there information materials available to help me with this?

Naturally, you can also access and use the eBanking interface in English. The English-language Customer’s Guide and Reference are available here: [link]

Why does the bank/page use cookies? Does the bank monitor my activities?

We do not monitor your activities. All cookies on the page are used only for statistical purposes, and aim to enhance the customer experience. If you would like to learn more about our cookies, please read our Privacy Policy, as well as our Data Handling Policy. You can find these documents here:

https://www.unicreditbank.hu/hu/rolunk/hasznos_informaciok/penzugyi_informaciok/adatvedelmi_tajekoztato.html

https://www.unicreditbank.hu/hu/rolunk/hasznos_informaciok/penzugyi_informaciok/tajekoztato_az_adatkezelesrol.html

In how many phases will clients be migrated over to the new system, and how are clients selected to be in certain phases?

In autumn 2018, we will be making our eBanking interface available to our retail clients gradually, over a number of phases. We have taken a number of different considerations into account when selecting the customers for the individual phases: these include business and technical banking considerations, as well as the banking habits of the clients.

I just opened a UniCredit account (meaning that I am still on SpectraNet), how can I access the eBanking interface?

If you currently have a contract to use the SpectraNet internet banking system, and have not yet received a notification from us regarding the time you are to be switched over to eBanking, then you can continue to manage your banking through the current (SpectraNet) internet banking system.

We will notify you in advance of the date when you can expect to be switched over. After that date, you will be able to access the eBanking system through the Internet Banking menu item, displayed in the top left corner of www.unicreditbank.hu

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HOW CAN I LOG IN TO THE NEW eBANKING APPLICATION?

 

The most important thing you need to know is that, on login, your user ID and password are the same as those you have used so far.


Select a language in the upper bar, then enter your user ID and password.

The application distinguishes between uppercase and lowercase characters, and the security code only applies for 30 seconds from generation.

The access page expires if you do not enter your username and password after 15 minutes.

The new eBanking application applies double authentication to support your security! Please follow the identification process applying to you:

  • If you use text message authentication:
    • On the login page provide your previous user ID and password in the two separate fields.
    • After this you will receive to your previously saved phone number a text message containing a one-time login code, and by providing the last 6 digits of it you can log in to the eBanking application.
  • If you use a token tool for login:
    • Enter your previous user ID on the login page.
    • On your token provide the correct PIN code, then generate a one-time eBanking login code; by providing it on the login page you can log in to the eBanking application.
  • If you use mToken authentication:
    • Provide your previous user ID and password on the login page.

Then generate a one-time code by mToken, providing which on the login page you can log in to the eBanking application.

USEFUL HINT: We recommend that you configure your internet browser so that it cannot store data automatically.

If you encounter problems when logging in with a Token or if you have been refused access to the Spectra server, don’t hesitate to contact our colleagues by phone at +36 1 301 1222.
If you fail to receive the verification SMS on your phone, contact our telephone customer service.

 

SELECT CLIENT

 

When you first log in, you can choose the clients, whose finances you wish to manage.

You can choose from clients in relation to which you have enquiry access
or disposal right.

If you wish to see the finances of these clients on every occasion, make this the default setting: put a check mark in the checkbox in the last line.

You can change this setting at any time in the SETTINGS menu.

Click Next to access the eBanking home page.

FREQUENTLY ASKED QUESTIONS

How can I log in/Do I need to use the same data for the login?

You can reach the new eBanking through the Internet Banking menu item, displayed in the top left corner of www.unicreditbank.hu. Your login user ID and password remain the same. Fortext messaging and mToken, the authentication takes place in two steps. Before logging in you can change the language in the top right corner of the box with UniCredit logo, displayed on the left side.

  • If you use text message authentication:
    • On the login page provide your previous user ID and password in the two separate fields.
    • After this you will receive to your previously saved phone number a text message containing a one-time login code, and by providing the last 6 digits of it you can log in to the eBanking system.
  • If you use token tool for the login:
    • Provide your previous user ID on the login page.
    • On your token provide the correct PIN code, then generate a one-time eBanking login code; by providing it on the login page you can log in to the eBanking system.
  • If you use mToken authentication:
    • Provide your previous user ID and password on the login page.
    • Provide your PIN code on your Mobile phone
    • Then generate a one-time code by mToken, providing the received code on the login page you can log in to the eBanking system.
I receive text messages also for the two-step login. Will this incur a fee?

If you use text message authentication, after providing your user ID and password we send you a one-time login code via text message, which you will need to enter for logging in to the interface. This text message is sent free of charge.

However, if you use a code received via text message for logging in to eBanking, the monthly fee for the use of the eBanking system is HUF 200. (If until now you have been using text message authentication for your transactions, you will be able to log in to eBanking also by a code sent via text message). As part of our promotion, valid until 29 February 2019, the bank waives the charging of the difference between the former monthly fee of HUF 150 and the current monthly fee of HUF 200.

If you login to eBanking with mToken or physical token authentication, your monthly fee remains HUF 150.

Which browser can I use? Is there a preferred browser?

Recommended browsers

  1. Google Chrome
  2. Firefox
  3. Safari
  4. Opera
  5. IE8 – restricted functionality, without animation
  6. IE9, IE10, IE11
If I change the password, are the password requirements the same as now?

Yes, they remain the same. The password must have minimum 8 and maximum 12 characters. A-Z, a–z, 0–9 (upper case, lower case and numbers), you can choose any character, but the new password must contain at least 1 upper case and at least 1 lower case character.

I used to use SpectraNet with mToken/token. Do I need to do anything to ensure that the new internet bank works with the mToken or token?

You do not need to do anything; everything will work as before in the old system. You need to use mToken for the login as well.

I use token; how is it affected by the change?

The token usage is not affected by the change. If you encounter problems when logging in with a Token, don’t hesitate to contact our colleagues by phone at +36 1 301 1222.

 

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HOME PAGE OF THE NEW eBANKING APPLICATION



 

Orders menu

You can access your domestic and foreign currency orders from the Orders drop-down menu.

 

Upper menu bar

You can always return to the home page by clicking on the Home  button or the logo.

By clicking Lending, you can reach data and statements related to your loans and credit cards.

Using the Banking button you will reach data, statements and the transaction history related to your accounts and credit cards.

The Investments button redirects you to your savings products (savings account, securities and time deposits).

My Plans shows your savings goals (e.g. buying a new television set, traveling) and allows you to make a standing order so that a specific amount be regularly transferred from your current account to your savings account.

 

 

Useful hints

 

Help — here you will find answers to your questions related to eBanking.

Branch and ATM Finder — this helps you find the UniCredit branch or ATM located closest to you.

Contact — here you can contact the bank.

Exchange rates — exchange rates and converter.

Account management

The Liabilities column displays the amount corresponding to your personal loan, mortgage loan of your credit cards provided by UniCredit Bank.

The Available amount column shows the total balance of your current accounts converted to forint, as well as the related credit line.

The Savings column shows the total amount of the time deposits and savings accounts in forint.

Click on any of the accounts highlighted in various colours for detailed information.


Messages and settings

Click on the MESSAGES icon to open a window that allows you to send messages,
or receive bank notifications.

Click on the Options icon to open a window in which you can

  • change your login password,
  • manage your savings account,
  • create, modify SMS notifications,
  • switch the language of eBanking to English and
  • reset to default the settings that you applied during Client selection.

You can sign out of eBanking using the Sign out button.

 

Financial planner

Use the Financial planner to keep track of your spending.
For more information click here.
This function can only be accessed from the homepage.

 

FREQUENTLY ASKED QUESTIONS

Can I manage my text message settings in the new interface?

Yes. You can reach your text message settings by clicking on the cogwheel icon in the right corner of the home page.

Will there be a search function in the new system?

Yes. If you wish to search in the eBanking functions, you can do so in the search panel on the top of the home page. If you wish to search your transactions, on the home page click on the Banking menu item, select your account in which you want to perform the search and then click on the magnifier at the right side of the "Overview of transactions" line.

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In the Banking menu you will find all the accounts of the clients assigned to your user. For more details, click on Account details.

Useful hint: Click on the   icon to rename your accounts, which will provide you with a better overview.


Click on the View button to access your electronic account statements in the displayed pop-up window.

You can save the PDF document to your computer or you can print it out.


"Transaction overview" displays the transactions that have been or are being booked
or have been rejected.


Transfers launched from your current account are automatically classified into categories, while non-completed transfers are kept in the “Reserved” status.

Click on any line in a transaction to see all the related details. To view any additional transactions, you can use the search option , or continue navigating at the bottom of the page.



Print in statement format

Export transactions in PDF format

Export transactions in Excel format
 Advanced search in transaction history: based on time interval, amount, keyword, and incoming or outgoing directions.

You can also display your transactions sorted by date, transfer details or amount.


FREQUENTLY ASKED QUESTIONS

Will my limit settings remain in place?

In the case of the transaction and daily limits belonging to retail bank accounts, the following changes will take place in eBanking and in the Mobile application:

  • The present "transaction limit" and "daily transaction limit" designation will be replaced by "digital transaction limit" and "digital daily limit".
  • The main rule is that the transaction and daily limits defined in the eBanking interface will be referred to in the future as "digital limit".
  • In the future, the Mobile application and eBanking will use shared transaction limit. This means that the transaction limit defined earlier in the SpectraNet Internet Banking will be also applicable in the Mobile application.
    • If you have one account, and also have SpectraNet Internet Banking access, in the future your digital limits valid in the Mobile application will be the same that you have defined in the SpectraNet Internet Banking interface.
      Example: If the account-level transaction limit belonging to your account in the SpectraNet Internet Banking interface is HUF 200,000 and the daily limit is HUF 500,000, your new client-level digital transaction limit and digital transaction daily limit will remain HUF 200,000 and HUF 500,000, respectively. This means that the maximum amount of the transaction, regardless of whether initiated via internet banking or the Mobile application, may be HUF 200,00, and the sum of the transactions initiated on the same day through the two online channels together may be maximum HUF 500,000.
    • If you have several accounts, and also have SpectraNet Internet Banking access
      • your daily limits remain unchanged as digital daily limit,
      • your digital transaction limit will be defined on the basis of your account with the highest limit, and the limit set to this account will be valid in the future as digital transaction limit for all of your bank accounts, both in the eBanking system and in the Mobile application.
      • In the case of foreign currency accounts, the aforementioned uniform transaction limit amount will be defined on the basis of a converted HUF amount.
        Example: If you have two accounts and the account-level transaction limits belonging to your accounts in SpectraNet Internet Bank is HUF 200,000 and HUF 100,000, in the future the new digital transaction limit will by HUF 200,000 for both accounts.
      • However, the daily limits will not change; i.e. if the daily limit for one of the accounts is HUF 500,000 and for the other one is HUF 300,000, these digital daily limits, i.e. HUF 500,000 and HUF 300,000, will remain in place.

Naturally, you will be able to modify both the digital daily and the digital transaction limit amount in the future as well. If you have several accounts, only a uniform limit can be set as digital transaction limit.

At present I have an account, over which I have disposal right, and another one to which I have enquiry access only. Will the new system manage this in the same way?

Yes, it will manage it in the same way.

There are two signatories. Is the new system able to support this?

The new system supports only one signatory for the transactions. In this case your contract will be terminated. To conclude the new contract, you will need to visit one of our branches and designate the person who will act as signatory in the future.

I have both business and retail accounts, which I manage by a single ID. Will this be the case in the future as well? / Do I need to do anything with this?

In this case you can log in as follows:

  • after the changeover, as an individual having a retail account you will log in to eBanking using the existing user ID and password, and the received SMS code or the mToken/Token code,
  • in the case of the business account you will log in to the SpectraNet Internet Banking system, using the existing user ID and password or mToken/Token code.
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In the new eBanking application, you can manage all your transfers from the same place by pressing the ORDERS button or by selecting the “Manage orders” option in the drop-down menu: under the Order menu, select the Manage orders sub-menu item.


 

BOOK TRANSFERS BETWEEN OWN ACCOUNTS

 

  • In the Initiate transfer form, first select the account from which you wish to transfer (“Customer”).
  • Click on the “Beneficiary” field to display a list of your own accounts.
  • Select the beneficiary account, where you wish to transfer.
  • Enter the amount to be transferred.
  • The “Next” button becomes active once all mandatory fields have been completed.
  • Note: No token signature is required in the case of book transfers between your own HUF accounts.
  • Click on the “Next” button, then select the debit value date.
  • Completing the “Details” field is mandatory for launching the transfer.
  • Your order will be recorded after you have clicked on “Pay now”.

 


HUF TRANSFERS

  • In the Initiate transfer form, first select the account from which you wish to transfer (“Customer”).
  • Click on the “Beneficiary” field to display a list of all the accounts managed by you. Select the beneficiary’s account, where you wish to transfer.
  • If you wish to transfer to a new beneficiary, enter the beneficiary's name in the “Beneficiary” field, then click on the “New Beneficiary under the name of...” option. After that, enter the beneficiary’s account number.
  • Select the currency and enter the amount to be transferred.
  • You must complete all the mandatory fields in order to launch the transfer.
  • Click “Next”.
  • Select the debit value date.
  • Select the method of processing. Please indicate, if you want the transfer to be executed urgently (you must pay a separate fee to use this service).
  • Complete the Beneficiary field.
  • You have the option to save the order as a template.
  • Completing the “Details” field is mandatory.
  • Your order will be recorded after you have clicked on “Pay now”.
  • Sign the submitted order using a token, SMS or mToken.
  • You will receive the following message: “Your orders have been successfully received for processing".



FOREIGN CURRENCY TRANSFER

  • In the Initiate transfer form, first select the account from which you wish to transfer ("Customer").
  • Click on the "Beneficiary" field to display a list of all the accounts managed by you. Select the beneficiary’s account, where you wish to transfer (this may also be another foreign currency account of yours).
  • If you wish to transfer to a new beneficiary, enter the beneficiary's name in the "Beneficiary" field, then click on the "New Beneficiary under the name of..." option. After that, enter the beneficiary’s account number.
  • Select the currency and enter the amount to be transferred or the related BIC code or the name and address of the beneficiary’s bank.
  • You must complete all the mandatory fields in order to launch the transfer.
  • Click "Next".
  • Select the debit value date.
  • Select the method of processing. Please indicate, if you want the transfer to be executed urgently (you must pay a separate fee to use this service).
  • Complete the Beneficiary field.
  • You have the option to save the order as a template.
  • Completing the “Details” field is mandatory.
  • Your order will be recorded after you have clicked on "Pay now".
  • Sign the submitted order using a token, SMS or mToken.
  • You will receive the following message: “Your orders have been successfully received for processing".
  • Useful hint: Using the smart search function in the “Beneficiary” field, you can access the templates, beneficiaries, credit card accounts or the data of your former orders, that have been saved in the previous SpectraNet Internet Banking system.



In the "Beneficiary" field, specify the name of the template or the name of a previous beneficiary to display the related account number in the drop-down list under "Current/Previous beneficiary" or under "Saved beneficiary transactions"/"Templates" (as shown in the example below).

You can find your orders waiting for signature under "Overview and signature". To access this menu item, proceed as follows:

  • On the "Orders" drop-down menu, click on the dollar sign next to the "Pending orders" sub-menu item.
  • From the items that are waiting for signature, select the appropriate item (by checking the checkbox under the value), generate a token code, and enter it in the box at the bottom of the list. Click on the "Next" button to sign your orders. Then you will receive the "Your orders have been successfully received for processing" system message.


To change a saved payment order, click the "Details" button. If there are several items in the Signatures menu, only select the required orders.

 

 

CREDIT CARD REPAYMENT

 

You can execute a credit card repayment by entering the first letters of the credit card into the "Beneficiary" field of the "Initiate transfer" form.

  • Enter the first characters of the beneficiary's name in the Beneficiary field:

After that follow the procedure described under HUF transfers.

 

THE "FREQUENT TRANSFERS" FUNCTION

 

You may find useful the Frequent transfers/Quick pay features if you make certain transfers on a regular basis. Click the "Order" button, then click on the "Add" button in the "Frequent transfers" section on the right hand side of the "Initiate transfer" form.

In the drop-down list, you will find all of your saved templates (including those saved in the previous SpectraNet Internet Banking application).

Note: In the case of frequent transfers, you can edit the transfer details before signing.

To delete your frequent transfers, click on the “Edit” button, then on the Delete icon. You can create up to nine templates for your frequent transfers.

 

PENDING ORDERS

 

Within the Orders section, use the drop-down list under the "Orders" button to display your pending transactions currently under processing under the "Pending orders" menu item.
A transaction in the "Pending orders" menu that is in the "Waiting for signature" status can be either signed, by clicking the "Waiting for signature" button, or deleted, by clicking on the name of the item, then on the "Delete" button. An item "Under processing" cannot be deleted.

 

 

STANDING ORDERS

 

When selecting the "Standing orders" option, you can obtain an overview of your domestic and international scheduled transactions, their current statuses as well as any relevant basic information, such as: due date, name, beneficiary’s details or the amount.  



A standing order is a special transaction that is repeated automatically at predetermined intervals. You can initiate a standing order either in forint or in another currency.

Click on the "New order" button to record a new standing order.

  

You will finalise the new standing order by clicking on the "Pay now" button. Your order will now be in "Waiting for signature" status. After your order has been signed, the status of the standing order will change to "Active". If you edit your active standing order, you must sign it again. A scheduled standing order will remain active in its original form until you sign the edited order as well.

To cancel an active standing order, open the active order and click on the "Delete" icon.

Standing orders may be of the following two types:

  • Fixed amount: a fixed amount is transferred periodically.

Pooling: variable amounts (between a minimum and a maximum limit) are transferred on a regular basis, so that your a predetermined amount will always remain on your account.


 

 

AUTHORISATIONS/ORDERS FOR DIRECT DEBIT

If you have a UniCredit bank account, you can use the eBanking application to authorise the Bank to execute direct debit orders in favour of any service provider with which the Bank has concluded a direct debit agreement.

The direct debit orders of the beneficiary service providers contain unique fields specified by the service providers that must be completed.

The Bank can only receive and process a direct debit order if it has been signed. To edit your order, you must first select the order concerned, implement the desired changes, then sign it again. Until the new order is signed, the old order will remain active in its original format.

To cancel the order, you must select it, then click on the "Delete" icon. The cancellation order must also be signed. Until the cancellation order is signed, the old order will remain active.

  

 

BENEFICIARIES AND TEMPLATES

 

If you select the "Manage Templates" option, you will be directed to the "Beneficiaries and Templates" menu, where you can view the beneficiaries and templates saved in forint or in other currencies. You can also enter new beneficiaries here.

 

FREQUENTLY ASKED QUESTIONS

Will I be able to see and manage my valid standing orders as before?

You can manage your standing orders by clicking on the "Standing payment orders" item of the drop-down list under the "Orders" menu item. You can also record new standing orders, or amend your existing standing orders.

Will I receive any notification in eBanking that a direct debit is due in the future before the collection?

You can view your due collections in eBanking under the "Pending orders" item of the drop-down list by clicking on the arrow next to the "Orders" panel; the system sends no automatic notification on this.

Will the postal money order function be available?

This function is not available in the system, but you can reach the function in the mobile application, downloadable free of charge.

Can I cancel the submitted orders before posting?

You can cancel the signed order if the credit transfer is a domestic forint payment and its status is " Under processing" (not yet posted).

Can I submit the declaration for free cash withdrawal?

Yes! The user having his own account may also submit application for the free ATM cash withdrawal through the eBanking interface. You will find this in the "Orders" menu item's/"Declaration on free cash withdrawal" option.

Will I see the details of the blocked transactions not yet posted?

In eBanking you will see the details of the debits initiated through the online channels (eBanking, Mobile Banking) and the incoming debits (e.g. direct debit) before the execution of the order in the "Pending orders", in the drop-down list displayed after clicking on the arrow next to the "Orders" panel.

Can I set the default account number for the individual order types here as well?

This is not possible in eBanking.

Can I monitor the status of the submitted orders? Do I get a clear feedback in the new system if an order could not be executed?

You can obtain information on your pending transactions in the “Pending orders” item of the drop-down list of the “Orders” menu item. Upon logging out, you receive a warning on pending orders.

Will my templates be transferred to the new system?

Yes. You can view and amend your templates in the Template management sub-menu item of the "Orders" menu.

If you wish to use your template, go the Orders menu item, select the account and in the "Beneficiary" field you can access, through the search function, the templates, beneficiaries, credit card accounts or the data of your former orders, saved in the previous SpectraNet Internet Banking system.

If I had prepared but not yet signed orders prior to the changeover, will they be transferred to the new system?

We migrate all orders to the new system, including also the unsigned ones.

If the submission of the order fails (due to an error with limits problem, password signatures or authorisation), will this be clearly indicated in the new system?

If the submission of the order fails (e.g. limit setting, authorisation, approval, lack of coverage, etc. problem), eBanking will notify you of this in an error message.

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You will find all the loans of the clients assigned to your user in the Lending menu.

Useful hint: Click on the   icon to rename your loans, which will provide you with a better overview.

"Repayment transactions"

 

Export repayment transactions in PDF format

Repayment transactions in Excel format

 

FREQUENTLY ASKED QUESTIONS

Will it be possible to place promotional deposits?

Promotional deposit orders can be submitted only in person in the branches or through the Telebank. The detailed description of the deposit contracts is included in the General Terms of Business.

Will the early withdrawal of the deposit be automated (instead of the present slow process)?

This function will work similarly to the SpectraNet Internet Banking in eBanking as well, i.e. it will not be automatic. The early withdrawal of the deposit will have to be initiated by you in eBanking as well, which will be finalised in the branch in an automated process.

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Click on the Investment button to access your Savings accounts and Time deposits.

For further details click on the Account details item.

To view your bank statements, click on View statements.

Useful hint: Click on the  icon to rename your account, which will provide you with a better overview.

 

Export transactions in PDF format

Export transactions in Excel format

Advanced search in transaction history: based on time interval, amount, keyword, and incoming or outgoing directions.


You can also display your transactions sorted by date, transfer details or amount.

  

Under the Time deposits tab you will find
the time deposits of the clients assigned to your user account.

For more details, click on the Deposit data item.

Click on Fix new deposit to fix a new deposit.

 

Frequently Asked Questions

Will it be possible to place promotional deposits?

Promotional deposit orders can be submitted only in person in the branches or through the Telebank. The detailed description of the deposit contracts is included in the General Terms of Business.

Will the early withdrawal of the deposit be automated (instead of the present slow process)?

This function will work similarly to the SpectraNet Internet Banking in eBanking as well, i.e. it will not be automatic. The early withdrawal of the deposit will have to be initiated by you in eBanking as well, which will be finalised in the branch in an automated process.

How can I submit a new securities order?

- After logging in to the eBanking application, select the “Securities” menu item from the drop-down menu of ORDERS, right below the UniCredit logo. (If you have not submitted any securities orders before, the following message will be displayed: “You have no pending order”.)

- You will find the “NEW SECURITIES ORDER” button at the bottom of the new window. Select the type of order from the drop-down menu below.

- Afterwards, fill in the data requested in the pop-up window, then insert the data required by the system. Should you fail to provide a data item, you will receive a warning from the system. Important: if you are a person authorised to dispose of the accounts of several clients, select the client whose account you wish to dispose of from the “Client” drop-down menu.

- After inserting all the data, the “COST CALCULATION” button will become active. If you click on it, the costs of the transaction will be displayed within a few seconds.

- After reviewing the data, click on “Next” to proceed to the next page where you can check the transaction data. If all data are correct, sign the order using a token, SMS or mToken, depending on the form of authentication you had chosen.

- Click on “Next” to create the order.

- You may prepare and sign several orders at the same time by ticking the box next to them on the “Review and sign” page, in the white check field to the right of the transaction details.

- Important: The orders will not be registered in the system unless you sign them by inserting the signature code.

How can I withdraw a securities order?

- After logging in to the eBanking application, select the “Securities” menu item from the drop-down menu of ORDERS.

- The pop-up window will display your submitted orders and their status (one order per line).

- By clicking on the line of the order to be withdrawn, the details of the transaction will be displayed. You may withdraw the order (if it can be withdrawn) by clicking on “Withdraw” at the bottom of the page. (If the order cannot be withdrawn, the withdrawal option will not be displayed. Orders not yet signed may be deleted from the list by clicking on “Delete”).

- Afterwards, the details of the order to be withdrawn will be displayed in a pop-up window. Check the data, and click on “Next” if they are correct.

- On the next page, you will see all your orders not yet signed, with the withdrawal order automatically selected.

- After inserting the signature code, click on “Next” at the bottom of the page to withdraw the order.

Where can I check pending orders?

- After logging in to the eBanking application, select the “Securities” menu item from the drop-down menu of ORDERS.

- The pop-up window will display your submitted orders and their status (one order per line).

Where can I check my securities account history?

- After logging in to the eBanking application, you can check the list of your securities transactions by selecting the INVESTMENT menu item in the top line, and then the SECURITIES menu item. (If there are no securities in your account or the settings of your securities account are not correct, the SECURITIES menu item will not be displayed).

- The available securities will be displayed at the top of the page.

- Further details of your securities portfolio will be displayed in the middle of the page.

- By clicking on the selected securities, you can review your orders submitted for the given securities at the bottom of the page. If the list is empty, you can select a longer period by clicking on the magnifying glass icon on the right.

- Then click on “Search” to display your orders submitted for the period in question

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KEEP TRACK OF YOUR SPENDING!

 

Keep track of your spending, and achieve your goals.

The biggest innovation in eBanking is that you can track your spending using the application: it gives you a better understanding of what your money is doing.


Where do I find it?

Scrolling further down on the home page, you will reach the graphical interface named "Budget plan".



Customisation

The default setting displays the latest month’s expenses appearing on the accounts of the selected clients, broken down by pre-defined categories. Each circle covers different cost categories.

In the top menu, you can select a category and view the subcategories and expenses related to it.

By clicking on the Year menu item, you can view your entire yearly expenditure in a bar chart format.

Setting a cost limit

You can set a cost limit for each category. Click on the "Set budget" button and enter the amount you would like to spend in that category, then press the "Save" button. After that, you will not only see how much money you spent in a specific category, but also the ratio of your spending within the cost limit you have set.

The Spending Overview (Költésáttekintő) operates on the basis of fixed categories, information deduced from your account, and information provided by you. This information is for informative purposes only, and is intended to increase financial awareness, without imposing any additional obligation or liability on the Bank.



Setting of expense classes

Under the Banking menu item, you may review the list of transactions related to your current account. Next to the items in the “List of transactions” you will find a pictogram (house, money bag) that indicates the category (e.g. house = household) in which that specific expense was automatically sorted. If you wish to assign a particular expense to another category, click on the pictogram to open a menu from which you can select the category or subcategory under which you want the item to be classified.
Categorising “Uncategorised” expenses

The transactions will also include expenses that the system cannot categorise, and these will appear with the "Uncategorised" inscription. You can classify these items into a category by clicking on the "Uncategorised" inscription, which will open a menu where you can select the category or subcategory under which you want the item to be classified. Choosing the appropriate category will not only help you recalculate that specific expense, but also ensure that this type of expense will, in the future, be automatically included in the selected category.



 

 

 

 

 

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