for the following services:
You can book an appointment up to 15 days.
1. Choose one of the branches listed above from these lists:
2. If you choose one of the services listed above, you have two options:
a. Joining the current line (normal Smart Queue process)
b. Booking an appointment
3. If you choose to book an appointment after entering your contact information and selecting the date and time you will receive a confirmation SMS.
4. If the data in the SMS is correct you have nothing else to do till the date of the appointment. If it is not correct or you changed your mind about the date please press the link after "Details, cancel:" and cancel your appointment on your digital ticket.
5. 24 hours before your appointment we will send a reminder. If the date is not appropriate anymore please cancel your appointment on your digital ticket and book a new one.
6. One hour before the appointment we will send a notification SMS. Once you arrived to the branch, please open your digital ticket by pressing the link after "Push when you have arrived:” then push the "ARRIVED" button on the ticket.
7. Due to the coronavirus situation only those customers allowed to stay in the branch who are involved in consulting. For your signal our advisor will go out to the entrance and will call you based on your number (you can see it on your digital ticket). Please wait outside the branch patiently till the advisor arrive. Thank you for your understanding!
The appointment booking option soon will be available at other bank branches too! Follow the News section of our homepage for the latest information.
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