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Forget about waiting in the queue!

Use our smart queue service or book an appointment.

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Are you tired of spending your time with waiting in the queue? With our smart queue and appointment booking system it is easier to plan your banking and you can minimize the time spent with waiting.

With your smart phone you can wait in the actual line digitally. This way you will be the next in line when you arrive. You can also book an appointment up to 15 days.

 

How does the smart queue service work?

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How can we help you?

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Enjoy the time you saved!

 

1.

How can we help you?

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Enjoy the time you saved!

 

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You are the next!

 

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How can we help you?

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Enjoy the time you saved!

 

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You are the next!

 

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Máris Ön következik!

Mikor megérkezett, írja be a sorszámosztó készüléken sorszámát az értesítő SMS-ből. A kijelzőn láthatja melyik asztalhoz szólítják.

How can you book an appointment?

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How can we help you?

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Reminder messages

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How can we help you?

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Reminder messages

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You are the next!

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How can we help you?

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Reminder messages

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You are the next!

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Frequently Asked Questions

How much does the service cost?

It is free of charge.

The system says ‘Line closed’ but the opening hours are not over yet. Why?

The line is so long that if you enter the line now, you will not be served before the end of the opening hours.

What should I do if I do not want/cannot go to the branch?

In this case please get out of the line/cancel your appointment on your digital ticket.

What should I do if the booked appointment is not appropriate anymore?

Please cancel your appointment on your digital ticket.

How much time do I have to reach the branch after receiving the notification SMS?

You have 1 hour to get to the branch after you received the notification SMS; if you check in with pressing the “ARRIVED” button on your digital ticket by then, you will be next in line.

In case of standing in the line digitally, what happens if I cannot get to the branch within 1 hour from having received the SMS?

If you exceed the time limit, we can no longer keep your privileged position; we will delete your ticket and you need to enter the line again (but you can use your smartphone to enter the line again).

In case of booked appointment, what happens if I cannot get to the branch in time?

If a customer standing in the line the advisor will start to serve the next one. If you arrive within 20 minutes of your booked time, press the “ARRIVED” button on your digital ticket and the advisor will call you next. If you arrive after 20 minutes we will cancel your appointment and your number will be deleted. You have to join the current line.

What happens if I get to the branch before my appointment and I press the “ARRIVED” button?

In this case you join the current line with your number what you can check on your digital ticket. If there are nobody before you in the line your advisor will call you next. If there are others before you in the line you will be the next no later than the booked appointment.

How does the bank process my phone number?

We do not store your phone number; we only use it for the purposes of the notification and delete it at the end of the day.

Detailed information on the data processing related to the queue management system is available here:
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