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With our renewed Telephone Banking service, launched on 12 April 2025, you can continue to manage your banking quickly and conveniently 24/7. 

For faster service, we have expanded the range of services available through our automated, administrator-less system, so we can help you immediately with the banking issues detailed below, without waiting. 


Services requiring Telephone Banking identification

For banking by phone, you will need your Telephone Banking ID and your 4-digit Telephone Banking PIN (TB PIN).


Services available through the automated system after Telephone Banking identification

  • Immediate blocking of bank cards and digital services in case of fraud 
  • Bank card activation
  • Account balance query 
  • Unblocking eBanking for retail customers
  • Sending a new initial eBanking password for retail customers 
  • Sending mBanking activation code for retail customers 
  • Sending mToken activation code for retail customers
  • Blocking the Telephone Banking service 
  • Changing the Telephone Banking PIN code

Our administrators are ready to help you with the following banking matters.


Services available through an administrator after Telephone Banking identification

  • Bank card and existing credit card administration 
  • Account management 
  • Retail internet banking and mobile banking
  • Administration related to corporate internet banking and the mBanking Business application
  • Loan and insurance administration
  • Securities operations

For general information requests and for blocking bank cards, there is still no need for Telephone Banking identification.


Services not requiring Telephone Banking identification

  • Blocking of bank cards and credit cards
  • Information about bank card and existing credit card products
  • Information about account products
  • Information about retail and corporate internet banking and mobile app 
  • Information about loans, new credit cards and new insurance
  • Information on investments
  • LIDL Card administration


In line with the above, the phone menu system will also be renewed: the path to each menu item will change, so please listen to the options listed instead of automatically selecting the menu items you are used to, or consult the menu map for more information.

To avoid fraudulent use, you can perform most transactions through Telephone Banking only after identifying yourself by entering your user ID and your TB PIN. 

  • The Telephone Banking user ID:
    • is required when logging into the automated system; 
    • this is a sequence of at least 5, but no more than 8 digits, not a secret code. 
    • You can find it in your Telephone Banking contract or, if you are a client, in the eBanking service under Banking/Telephone Banking.
  • UniCredit Telephone Banking PIN code : 
    • a top-secret 4-digit number,
    • identifies the Account Holder or the person who has the right of disposal over the account.
    • You received your TB PIN code in a sealed envelope if you applied for the service at a branch.
    • If you opened your account online, you had to create it the first time you logged into Retail eBanking under Banking/Telephone Banking. 

If you have forgotten your UniCredit Telephone Banking PIN code, you can request a new one at a branch or our retail clients can create a new one in the eBanking service under Banking/Telephone Banking.


Blocking bank cards and digital services, reporting suspected fraud

  • If your card gets lost, stolen or if you suspect any other sort of fraud, please call our telephone customer service immediately at the following phone number:
    +36 (1/20/30/70) 325 3200/ Under menu item 1 – Blocking of bank cards and digital services
  • As a retail client, you can immediately have your bank cards and digital services blocked via the automated system under 1.2 "Simultaneous blocking of retail eBanking and mBanking services and bank cards" after Telephone Banking identification, if you believe that unauthorised person(s) or fraudsters have accessed your banking data. 
  • Once identified, we will block your internet banking and mobile app services and your bank cards. 
  • After blocking, you will not be able to access the listed services. 
    • This blocking does not replace the notification to the bank, so please hold the line after the blocking to discuss any further action with our colleague.
    • Unblocking is possible later after identification by Telephone Banking. Our colleague will also be able to inform you about the necessary measures.

 

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