Learning and Develpment

Learning matters to us


At UniCredit, we support the personal development of our people through learning programs designed to accompany our employees in each stage of their lifecycle.

Business is changing more rapidly than ever and we need to navigate digital, energy, and workplace transformations.

We help our staff fulfill their potential through new skills, thanks to a range of online and classroom courses.

Our leadership learning offer is made up of a diversified portfolio of resources spanning programs, tailor-made coaching, and mentoring to facilitate managers in facing new challenges and reach peak performance.

Learning matters to us.

That's why, in 2019, we achieved a total of almost 3 million hours and more than 30 hours training per capita.


Leadership Paths



For Executives

 Our Leadership Curriculum offers a full portfolio of solutions supporting our executives in each phase of his or her career.

In particular we offer Onboarding paths to all newly appointed executives, allowing them to take part in Leadership Programs and Individual Development opportunities.

For other career phases, we propose programs, labs and individual development.

Designed with the world's leading business schools, Leadership programs and Labs aim to foster skills needed to surf ambiguity and manage uncertainty and volatility in complex situations.

Individual Development provides coaching for specific goals, mentoring and 360-degree multi-rater feedback - so that managers can gain a  better understanding of personal strengths, development areas and impact on others. In addition, a selected pool of executives is eligible for the Fast Track accelerated development path.

In 2019, we registered 702 attendences in these programs across 14 countries.

"A fantastic program! It is wonderful to step back and realise the enormous potential for new ideas that we can seize and act on! Thanks a lot!" Senior Vice President Fast Track Accelerated Program Participant "Thank you for organizing the Lead Change training! It provided the relevant content, triggered a critical review of my role and the impact I can have on team/organization at a right point in time of my professional development ." Lead Chance Program Participant "What a great experience, thanks to the professor and to the whole team for an insightful and impactful program." First Vice President Onboarding participant


For New Managers

 Within our dedicated offer for Managers, we provide a multiple-step program for our first-time managers: New Manager Onboarding, scheduled in the first year after nomination to share our approach to leadership and the basic skills they need in their new roles.

After the onboarding phase, and following a successful period in the role of Manager, colleagues are invited to participate in "Take-off", a tailor-made lab, designed to enrich and strengthen their managerial competences.

The focus is on main managerial skills such as engagement, feedback, delegation, communication styles, people development and a strong networking experience with peers.

Both initiatives last for three months, mixing classroom and online solutions, to offer our managers a true development experience that goes beyond a simple training participation.

"It was an inspiring and enlightening experience in many ways. To sum up with one word what we've been through these days, I'd talk about experience in many ways. To sum up with one word what we've been through these days, I'd talk about discovery."  New Manager Onboarding participant


Continuos Learning

Adding new skills is crucial to enabling our staff to help clients meet the challenges of a rapidly-changing world. That's why we offer a range of courses for continuous learning, developed in response to market trends.


Data Skill Booster

 Learning paths designed to spread Data Culture across all functions and to help staff acquire new skills on Data Analysis, Data Protection, Data Science and Advanced Analytics.

Beginner courses introduce the fundamentals, while specific function-driven intermediate and advanced-level courses guarantee the upskilling of resources in specific roles on key data topics.

Both online and classroom trainings have been designed by leveraging premier providers and leading universities.


Creating a positive and inclusive working environment

 Creating a positive and inclusive working environment means managing unconscious bias.

An online course is available to all employees across the group, helping them to recognise unconscious bias and mitigate its effects.

It is one of several courses that focus on diversity and inclusion themes, in line with our values of ethics and respect.

We also offer online courses on sign language, working with a disabled colleague, how to fight sexism and bullying in the workplace and how to be an effective caregiver

Language School

 UniCredit is a global bank attracting people from different countries and which offers international careers promoting language training all across the Group.

The Language School is available to all staff for up to seven different languages.

The digital platform offers courses, videos, articles, lessons for grammar and vocabulary, and a Virtual Classroom around the clock and on weekends.

BEST Academy

 UniCredit offers a special program to all sales staff at our branches to help them excel at advising our customers.

BEST Academy is an innovative learning opportunity which is part of the incentive and enhancement program for the Retail network's Sales performance. Its aim is to accelerate the sustainable growth of Italy Commercial Banking by supporting its service model transformation.

The educational offer includes free access to digital, behavioral and technical learning paths. The completion of these training courses enables people to further their professional growth opportunities. The paths, available online, allow people to activate group dynamics guided by a facilitator.

Start-up Academy 

 UniCredit is proud to partner with our clients, providing a week-long training session for start-ups selected by the UniCredit Start Lab.

The start-ups are joined by the bank colleagues who work with them.

The 2019 edition hosted over 50 testimonials from companies including Google, Amazon, Accenture, IBM, Enel and Cisco, as well as start-up founders who shared their stories.

Forty amongst our Corporate Banking Top Relationship Managers participated in some specific moments of the Start-up Academy week as part of an internal learning project aimed at enhancing their strategic mindset through a better knowledge of the overall digital and innovative environment in which start-ups act.


 "One again, the Start-up Academy has proven to be a successful investment for future entrepreneurs and for the bank colleagues involved with this segment," said Andrea Casini, co-CEO Commercial Banking. "UniCredit wants to continue to partner with innovative Italian companies, accompanying them on their journey from their first steps to their growth and affirmation in the market."

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