We hereby inform you that telephone conversations with our administrators are recorded for quality assurance and bank security purposes, and for the protection and reproducibility of verbal commitments: voice recordings are stored for 8 years. UniCredit Bank Hungary Zrt. (hereinafter: the Bank) manages and uses the data and information of which it is made aware during the phone conversation according to the provisions of Act CXII of 2011 on Informational Self-Determination and Freedom of Information (“Data Privacy Act”), taking into consideration the purpose or assumed purpose of the disclosure of data, to which you consent by giving your personal data voluntarily during the phone conversation. We would also like to remind you that in certain cases the Bank is legally obliged to record conversations and store them for a specified period (e.g. legal provisions regarding complaint management). If you use the free of charge calling option available on the Bank's internet home page, we inform you that the personal data voluntarily given and necessary to use of the function for technical reasons are used by the Bank only to contact you in relation to the topics and by the means you indicated. The Bank deletes personal data received in such a manner within 90 days. We inform you that you can request the correction and – with the exception of mandatory data management – the blocking or deletion of any data the Bank was made aware of, and you have the right to request information on the fact and quality of the management of your data. If the data management is deemed illegal, you can turn to the Bank’s internal data protection officer, the Hungarian National Authority for Data Protection and Freedom of Information and based on the Data Privacy Act, to the court competent at the location of the data manager’s registered office or the affected person’s address (residence). The Bank excludes any liability for damages in connection with any data which it uses and processes in a lawful manner, and for damages caused by the limitations on the use and management of these data or by any ban on using these data.
Contact details for data protection matters
Please send your declarations regarding the use of your data to any of the following contact points. The Bank will make sure, within the shortest time possible, that your data are managed and used in the future as you intend.
Mailing address: UniCredit Bank Hungary Zrt. 1242 Budapest, Pf. 386